Privacy Policy

Introduction

Northbrook Tile Installer ("we," "us," or "our") operates the website northbrooktileinstaller.com (the "Site"). This Privacy Policy explains what personal information we collect when you visit the Site or submit a contact form, how we use and store that information, and the rights you have regarding your data.

By using this Site you agree to the collection and use of information as described here. This policy applies only to information collected through this website and does not cover information collected offline, over the phone, or through other channels.

Information We Collect

We collect information you provide directly when you complete the contact/estimate request form on this Site. The form collects:

• Full name
• Phone number
• Email address (optional)
• City
• Project description (free-text message)

We do not collect payment information, Social Security numbers, or government-issued identification numbers through this Site.

We may also automatically collect certain technical information when you visit the Site, including your IP address, browser type, referring URL, and pages visited. This information is used only for security and site-performance purposes and is not linked to your name or contact details unless you have submitted the form.

How We Use Your Information

Information collected through the contact form is used solely to respond to your inquiry and schedule an on-site estimate. We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may use your contact information to follow up on a submitted estimate request, answer questions you have asked, or send a brief follow-up message after a scheduled visit. We do not send unsolicited promotional emails or text messages.

If we use Google Ads to promote our services, Google may collect anonymized data through cookies to measure ad performance. That data is governed by Google's own privacy policy. We do not receive personally identifiable information from Google's ad tracking systems.

Data Retention

Form submissions are retained for up to 24 months from the date of submission. After that period, submissions are deleted unless an active business relationship requires longer retention. You may request deletion of your information at any time (see "Your Rights" below).

Cookies and Tracking

This Site may use limited first-party cookies for technical functionality (for example, to remember a dismissed notification within a session). We do not use third-party tracking cookies beyond those placed by Google Ads and Google Analytics, if those services are active. You can disable cookies in your browser settings; doing so will not prevent you from using the contact form.

Your Rights

You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information from our records. To make any of these requests, contact us at:

Email: [email protected]
Phone: (872) 344-8575
Mail: 1200 Shermer Rd, Northbrook, IL 60062

We will respond to verifiable requests within 30 days.

California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us using the information above. We will not discriminate against you for exercising any of these rights.

Children's Privacy

This Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through this Site, contact us and we will promptly delete it.

Security

We use reasonable administrative and technical measures to protect the information submitted through this Site. Form data is transmitted over HTTPS. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of the Site after any changes constitutes acceptance of the revised policy.

Contact

Questions about this Privacy Policy should be directed to:
Northbrook Tile Installer
1200 Shermer Rd, Northbrook, IL 60062
(872) 344-8575
[email protected]